Deciphered: The Fintech Podcast

From Assistants to Agents: The Future of AI in Financial Services

Episode Summary

In this episode of Deciphered, Jeff Tijssen, partner and global head of Fintech, Bain & Company and Mike Cashman, partner, Bain & Company are joined by Mike Edmonds, VP of Agentic Commerce, Commercial Growth, PayPal and Pahal Patangia, Head of Payments Strategy, NVIDIA to discuss the future of AI in financial services.

Episode Notes

In this episode of Deciphered, Jeff Tijssen, partner and global head of Fintech, Bain & Company and Mike Cashman, partner, Bain & Company are joined by Mike Edmonds, VP of Agentic Commerce, Commercial Growth, PayPal and Pahal Patangia, Head of Payments Strategy, NVIDIA to discuss the future of AI in financial services.

Timestamps:

• 00:00 Introduction
• 04:50 Personalization and friction reduction through agentic AI
• 05:13 Supercharging workflows in financial services with AI
• 06:19 Distinction between traditional, generative, and agentic AI
• 09:24 Shift from reactive to predictive banking with AI
• 13:46 Current adoption curve of agentic AI in finance
• 15:01 Promising use cases of agentic AI in commerce
• 17:27 Autonomous agents and redefining customer engagement
• 21:45 Barriers to adopting AI at scale in organizations
• 26:38 Building and maintaining trust in AI-driven decisions

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• You can find Jeff Tijssen here
• You can find Mike Cashman here
• You can find Mike Edmonds here
• You can find Pahal Patangia here

For more insights from the Deciphered podcast, visit the page on Bain’s website